Terms of Service

Effective date: 19 June 2026

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and Silkway Tech LLC, a Wyoming limited liability company with a mailing address at 5830 E 2nd St, Ste 7000 #30294, Casper, WY 82609, USA ("Company", "we", "us"), governing your access to and use of Railbase software, plugins, marketplace, license keys, documentation, downloads, support, billing, and the website at railbase.app (together, the "Service").

By creating an account, purchasing a plan or plugin, downloading the software, installing a plugin, using a license key, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

1. The Service

Railbase is a self-hosted backend platform distributed as a downloadable binary, together with optional first- and third-party plugins licensed on a per-seat or per-role basis. The Company operates railbase.app, the plugin marketplace, the licensing/distribution server, release signing, billing, support, and related compliance systems. Some components are free; others require a paid license.

Self-hosting means you are responsible for the servers, data, users, tenants, backups, security, notices, legal compliance, and environment on which you run the software.

2. Accounts and eligibility

You must provide accurate account, billing, and tax information and keep your credentials secure. You are responsible for all activity under your account, deployment, API tokens, license keys, and admin users. You must be at least 18 or the age of majority in your jurisdiction and legally able to enter into contracts. You may not use the Service if you are barred from doing so under applicable law.

3. License grant

Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to install and use purchased software and plugins, for the number of seats or roles you have paid for, for your internal business purposes, for the duration of your active subscription or license term.

You may not: (a) redistribute, resell, sublicense, rent, lease, or host the software or plugins for third parties except as expressly permitted; (b) remove, bypass, or tamper with license keys, activation checks, seat limits, signatures, or technical protection measures; (c) reverse engineer, decompile, or disassemble any object-code component except to the extent this restriction is prohibited by applicable law; (d) use the Service to build a competing distribution or marketplace; (e) share license keys outside your licensed organization or exceed licensed seats/roles; or (f) use trial, internal, or allowlisted builds outside their intended scope.

Open-source components, if any, are licensed under their own terms, which control for those components.

4. Orders, pricing, seats, and billing

Pricing is shown on the marketplace and may vary by plugin, seat, role, lifecycle status, discount, or plan. Paid plans are billed through Stripe or another payment provider we identify at checkout. By purchasing, you also agree to that provider's applicable terms. Unless stated otherwise, subscriptions renew automatically for successive periods at the then-current price until cancelled, and you authorize recurring charges to your payment method.

You can cancel future renewals from your account or billing portal where available. Cancellation takes effect at the end of the current paid period unless we state otherwise. Seat, role, or plan changes may be prorated. Failed payments may result in dunning, suspension, license expiry, or license deactivation.

The marketplace may be embedded inside a self-hosted Railbase console, but the purchase, billing, license issuance, and artifact distribution remain operated by railbase.app unless a different merchant is expressly stated.

5. Taxes

Prices are exclusive of taxes unless stated. We may require billing address, country, buyer type, company legal name, VAT/GST/tax ID, or similar information to calculate tax, issue invoices, and comply with tax rules. Where we are required or configured to collect VAT, GST, sales, use, or similar taxes, they will be added at checkout or included as stated.

You are responsible for any taxes arising from your purchase except taxes on the Company's net income. If you purchase as a business and provide a valid tax ID, a reverse-charge or exemption mechanism may apply where legally available. You are responsible for the accuracy of tax information you provide.

We may restrict sales in countries or regions where we are not ready or permitted to sell, collect tax, file tax reports, or comply with local legal requirements.

6. KYC, sanctions, export, and restricted sales

The Service may be subject to U.S. and other export controls, sanctions, and restricted-party rules. You represent that you and your organization are not located in, organized under, ordinarily resident in, or a national of a comprehensively sanctioned country or region; are not on any restricted-party list; and will not export, re-export, provide, or use the Service in violation of applicable law.

We may screen buyers and active subscribers using names, company names, tax IDs, countries, and other billing information. We may block a purchase, request additional information, cancel a subscription, revoke a license, suspend access, or hold funds where we believe doing so is required or appropriate for sanctions, export, fraud, chargeback, or compliance reasons. If refunding funds would violate or risk violating law, we may hold rather than refund them.

7. Refunds and chargebacks

Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods, unused seats, trials, downgrades, or unused plugin functionality. Where a refund is issued, payment is reversed, chargeback occurs, or funds are clawed back, the associated plugin license may be revoked and access may end. Your self-hosted data is not deleted by license revocation, but continued use of paid plugins requires an active license.

8. Customer data and self-hosting

You retain rights to your own data processed by software you self-host. You are responsible for your deployment's data protection compliance, end-user notices, cookie notices, lawful basis, consent where required, security, backups, retention, deletion, access controls, export controls, and third-party integrations.

If you send us logs, database exports, documents, screenshots, support bundles, custom-development specifications, or other materials, you represent that you have the right to do so and that the materials do not contain unnecessary sensitive, regulated, or third-party confidential data.

9. Translate plugin and machine translation

The Translate plugin is a machine-translation tool for documents and inline text. Machine translation can be wrong, incomplete, misleading, or unsuitable for a domain. Human review by a qualified person is required before legal, medical, financial, HR, compliance, official, customer-facing, or otherwise important use.

Depending on version and configuration, Translate may send document text or text segments to external translation engines such as Google Translate free endpoints, MyMemory, or Lingva instances. OCR may use local operating-system OCR capabilities or local tools such as Tesseract. You are responsible for determining whether those engines and tools are appropriate for the documents you process, including confidential, personal, regulated, export-controlled, or privileged materials.

We do not warrant translation accuracy, terminology correctness, formatting preservation, OCR accuracy, confidentiality of third-party translation engines, or fitness for regulated use. You are responsible for proofreading, legal review, and compliance of translated output.

10. Reviews, support, and submissions

If you submit a plugin review, support request, development request, attachment, feedback, or other content, you grant us permission to use it to operate the Service, respond to you, moderate content, improve the product, and, for approved public reviews, display the review with the author name and verified-owner status. You must not submit unlawful, infringing, confidential, personal, or sensitive data unless necessary and lawful.

11. Third-party services

The Service integrates or interoperates with third-party services, including payment processors, hosting providers, email providers, GitHub/release infrastructure, OAuth/SAML/LDAP identity providers configured by you, Stripe integrations configured in self-hosted deployments, and translation engines used by plugins. We are not responsible for third-party services, and your use of them is governed by their terms and privacy notices.

12. Intellectual property

The Service, including Railbase software, plugins, marketplace, documentation, trademarks, artifacts, signatures, license infrastructure, and related IP, is owned by the Company or its licensors and protected by law. These Terms grant you a license, not a sale; all rights not expressly granted are reserved.

13. Acceptable use

You will not use the Service to violate law; infringe third-party rights; transmit malware; attack, scan, overload, or interfere with the Service or others' systems; bypass rate limits, license controls, signatures, or access controls; scrape non-public data; abuse support or review systems; or use the Service for high-risk activities where failure could lead to death, personal injury, or severe environmental or property damage.

14. Warranties and disclaimers

The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, accurate, compliant with your local laws, or that defects will be corrected. Because you self-host, you are solely responsible for deployment security, backups, operational reliability, and compliance.

15. Limitation of liability

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business interruption, inaccurate translations, tax consequences, or compliance failures. The Company's total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid to the Company in the 12 months before the event giving rise to the claim, or (b) USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You will indemnify and hold the Company harmless from claims, losses, liabilities, damages, penalties, and expenses, including reasonable legal fees, arising from your use of the Service, your self-hosted deployment, your data, your submissions, your tax or compliance obligations, your breach of these Terms, or your violation of law or third-party rights.

17. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate your access, account, downloads, subscriptions, or licenses for breach, non-payment, suspected fraud, chargeback, sanctions/export risk, security risk, legal requirement, or discontinuation of the Service. On termination, your right to use paid software and plugins ends. Sections that by their nature should survive survive.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Wyoming, and you consent to their jurisdiction. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

19. Changes to the Service and Terms

We may modify the Service or these Terms. If we make material changes to the Terms, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by email. Continued use after changes take effect constitutes acceptance.

20. General

These Terms are the entire agreement between you and the Company regarding the Service and supersede prior agreements. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets. Notices to the Company should be sent to the address above or support@railbase.app.

21. Contact

Silkway Tech LLC — 5830 E 2nd St, Ste 7000 #30294, Casper, WY 82609, USA · support@railbase.app