Managing billing

Billing is handled by railbase.app, but you can reach it from two places: your Railbase admin, or your account on this site. Both open the same secure vendor billing portal.

See what you own

• In the app — your Railbase admin's Marketplace has a My licenses & billing view listing every plugin you're licensed for, its seat count, and its renewal date.
• On this site — the same list is on your account, where you can copy a license key if you ever need it.

Both views read from railbase.app, so they always agree.

Free trials

Some plugins offer a free trial — start it from the Marketplace in your admin and the plugin installs immediately, no card required. A trial is one per plugin and runs for a fixed period. Buy any time during the trial to convert it to a paid subscription with no interruption; if it ends without a purchase, the plugin gates off like a lapsed license — your data stays dormant and returns the moment you subscribe.

Change seats or billing cycle

Open Manage billing (from either place). It launches the vendor's billing portal, where you can:

• add or remove seats (the count of billable users — see Licensing & seats),
• switch between monthly and yearly billing,
• update your payment method, or
• cancel a subscription.

Changes propagate to your instance automatically over the license heartbeat — a larger seat count or a renewed term rotates in without a reinstall.

Cancellations and lapses

If a subscription is cancelled or a payment lapses, the plugin gates off: running requests get a 402 Payment Required. Your data is not deleted — it stays dormant, and the plugin comes back the moment a valid license is in place. A short grace window covers an in-flight renewal so a transient payment hiccup doesn't suspend production.

Receipts and notifications

The vendor emails receipts, renewal notices, and dunning warnings (failed payment) to your account email. Keep that address current in the billing portal so you don't miss a renewal.