Managing billing

Billing is handled by railbase.app, but you can reach it from two places: your Railbase admin, or your account on this site. Both open the same secure vendor billing portal.

See what you own

• In the app — your Railbase admin's Marketplace has a My licenses & billing view listing every plugin you're licensed for, its seat count, and its renewal date.
• On this site — the same list is on your account, where you can copy a license key if you ever need it.

Both views read from railbase.app, so they always agree.

Free trials

Some plugins offer a free trial — start it from the Marketplace in your admin and the plugin installs immediately, no card required. A trial is one per plugin (enforced per account) and runs for a fixed period the vendor sets. Buy any time during the trial to convert it to a paid subscription with no interruption; if it ends without a purchase, the plugin goes dormant — your data stays in place and the plugin returns the moment you subscribe. Unlike a lapsed paid license, an expired trial has no grace window: it gates off the moment it expires.

Change seats or billing cycle

Open Manage billing (from either place). It launches the vendor's billing portal, where you can:

• add or remove seats (the count of billable users — see Licensing & seats),
• switch between monthly and yearly billing,
• update your payment method, or
• cancel a subscription.

Changes propagate to your instance automatically over the license heartbeat — a larger seat count or a renewed term rotates in without a reinstall.

Taxes and business purchases

Prices are shown exclusive of tax. Any VAT or sales tax that applies to your location is calculated and added at checkout, so you see the tax-inclusive total before you pay — your own instance never has to handle tax.

At checkout you choose Individual or Business:

• Individual — tax is charged at your country's rate.
• Business — enter your company legal name and, optionally, your VAT / tax ID. A valid EU VAT ID on a cross-border sale is reverse-charged (zero VAT — you self-account); an unverified or missing ID is simply taxed like an individual.

The billing portal issues a proper invoice carrying your company name, address, and tax ID, and you can update those details there at any time.

Cancellations and lapses

If a subscription is cancelled or a payment lapses, the plugin goes dormant — once its license stays expired past the grace window, your Railbase stops the plugin (the plugin process is stopped; nothing is removed). Your data is not deleted: it stays in place, and the plugin comes back the moment a valid license is in place (it re-binds on the next license refresh). A grace window (14 days by default) covers an in-flight renewal or a temporarily offline box, so a transient payment hiccup doesn't suspend production.

Receipts and notifications

The vendor emails receipts, renewal notices, and dunning warnings (failed payment) to your account email. Keep that address current in the billing portal so you don't miss a renewal.