Railbase Mobile privacy notice
Version 1.1 · 12 September 2026
Who handles your information
Railbase Mobile is provided by SILKWAY TECH LLC. It connects to the Railbase installation you choose and verify. Your company or installation operator controls the accounts, work records, retention and access in that installation. Ask your company for its privacy notice. A connection to another installation has its own operator and access rules.
Information used to provide your work
When you report a message, the selected message and any attachment, your identity and your explanation are shared with administrators of that company for review. Reports and moderation decisions are retained in that installation under its policy. The app sends sign-in and verification information to your selected installation. It receives your account name, email, company memberships and permissions. Work requests, decisions, messages, selected files and meeting participation are sent when you use those features. They may contain personal information you or your colleagues provide. The installation records security and work activity under its policies. Your device binding and optional notification token identify this phone for sign-in, revocation and notification delivery.
Camera, microphone and files
Camera access is requested when you scan a QR code or enable meeting video. QR images are processed on the phone; the decoded connection information is used to connect to the installation you confirm. Microphone and camera media are shared with meeting participants when you enable them. Media may pass through the relay servers configured by the installation. The app does not record meetings. The system file picker shares only files you select. You can decline camera, microphone and notification permissions and continue using other features.
Information stored on this phone
Session credentials and device binding keys use protected device storage. Local connections are scoped to the installation and identity; company context is rechecked by Railbase. Face ID or device authentication unlocks the local session through the operating system; the app never receives your biometric template. Work views are loaded from the installation. Files you explicitly export are outside the app and must be managed where you saved them.
Notifications and other services
If you enable notifications, Apple or the notification provider delivers alerts using a device token. Your installation controls alert content. Opening support or a website uses the system browser and that website’s policies. The app includes no advertising SDK or cross-app tracking and does not sell your data. Android scanner diagnostics are described below. Company content is not automatically sent to Railbase support.
Android QR scanner diagnostics
On Android, QR scanning uses Google ML Kit. The scanner processes QR images on the phone. Its SDK sends device and app information, per-installation identifiers, performance measurements, scanner configuration and feature/error events to Google over HTTPS for diagnostics and usage analysis. These diagnostics are separate from company work content. Google describes the collected fields at https://developers.google.com/ml-kit/android-data-disclosure and its privacy practices at https://policies.google.com/privacy. The iOS scanner does not use this Android SDK.
Your choices, retention and lost devices
Manage connected companies and account sessions in the app. Account security lets you end other sessions or disconnect a lost phone across your companies in that installation. Disconnecting ends access; it does not erase company records or delete your global account. Contact your installation operator to request access, correction or deletion of account and work data, or to ask about its retention policy. This version uses existing company accounts and does not create accounts. For a lost phone, use another trusted device or your company’s verified recovery process.
Help and privacy requests
Contact your company administrator for company access, records and account recovery. For the mobile app or a privacy concern, contact support@railbase.app. Do not send passwords, QR sign-in secrets, recovery codes or confidential company files. SILKWAY TECH LLC: 5830 E 2nd St, Ste 7000 #30294, Casper, WY 82609, USA.