Railbase

Refund Policy

Version: 1.0 Effective date: 14 July 2026

This Refund Policy explains how Silkway Tech LLC, a Wyoming limited liability company with a mailing address at 5830 E 2nd St, Ste 7000 #30294, Casper, WY 82609, USA ("Company", "we", "us"), handles refunds for purchases made through railbase.app — plugin subscriptions, plan tiers, upgrades, and any other paid offerings (the "Service"). It supplements the Terms of Service; if this policy and the Terms conflict, the Terms control.

1. All sales are final

Except where required by applicable law or expressly stated in this policy, fees are non-refundable. There are no refunds or credits for:

  • partial subscription periods, including after cancellation mid-period;
  • unused seats, roles, quotas, or plugin functionality;
  • downgrades between plan tiers;
  • trials that converted to paid subscriptions;
  • dissatisfaction with features that are accurately described on the marketplace page or documentation;
  • incompatibility with your own environment, infrastructure, or third-party services, since Railbase is self-hosted software that you are responsible for operating.

Business purchases only. The Service is sold to businesses and organizations, not consumers. To the extent permitted by law, statutory consumer withdrawal or "cooling-off" rights do not apply to purchases under the Terms of Service.

2. Try before you buy

Because refunds are limited, we make evaluation free:

  • the Railbase core is free of charge — you can install and run it indefinitely before spending anything;
  • most paid plugins offer a free trial so you can test the actual plugin, in your own deployment, on your own data, before purchasing.

Please use the trial to confirm a plugin fits your needs before subscribing.

3. When we do refund

We will refund a charge where:

  • the refund is required by applicable law;
  • the charge was a billing error on our side — for example, a duplicate charge for the same subscription period, or a charge after a correctly submitted cancellation took effect;
  • we discontinue a plugin or the Service during a period you have already paid for, in which case we refund the unused portion of that period pro rata.

We may, at our sole discretion and without creating any precedent or obligation, issue a goodwill refund or credit in other cases.

4. Effect of a refund on your license

Plugins are license-gated at execution. When a payment is refunded, reversed, charged back, or clawed back, the associated plugin license is revoked and the plugin will stop executing once revocation takes effect. Your self-hosted data is not deleted by license revocation — it stays in your own Vault database and remains exportable through Railbase's standard facilities — but continued use of the paid plugin requires an active license.

5. Chargebacks

If you believe a charge is wrong, contact us first at support@railbase.app — most billing issues are resolved faster that way than through a card dispute. A chargeback on a valid charge is treated as a material breach: the associated licenses may be revoked and the account may be suspended pending resolution.

6. Sanctions and compliance holds

Where refunding funds would violate or risk violating sanctions, export-control, or other applicable law — for example, following a positive sanctions-screening result — we may hold funds rather than refund them, as described in the Terms of Service.

7. How to request a refund

Email support@railbase.app from the account email used for the purchase, with the invoice or receipt identifier, the plugin or plan concerned, and the reason for the request. We respond to refund requests within a reasonable period. Approved refunds are issued to the original payment method through our payment provider (Stripe); depending on your bank, the funds typically appear within 5–10 business days.

8. Changes

We may update this policy prospectively. The version in effect at the time of your purchase applies to that purchase. Material changes will be posted here with a new effective date.

9. Contact

Silkway Tech LLC — 5830 E 2nd St, Ste 7000 #30294, Casper, WY 82609, USA · support@railbase.app